If you’re a worker in Australia, you most likely have a superannuation fund.
This fund is your retirement savings plan.
Your superannuation fund assigns you a unique member number so you can check your account balance, make contributions, and access other fund features.
However, it’s not uncommon to misplace or forget your superannuation member number, especially if you’ve recently switched jobs or moved house.
If you’ve lost your member number, don’t panic!
This guide will explain five tips to help answer your question- what is my superannuation member number?
Through Your Fund’s Online Portal
While superannuation funds’ online portals differ, most follow the same basic format.
Here are some general guidelines for locating your superannuation member number by logging into your fund’s online portal.
- Go to your fund’s website and click “Login”, usually found in the top right corner of the site.
- Enter your email address or mobile number and password to log in to your account. If you’ve forgotten your password, there should be an option to click on a “forgot password” or “reset password” link on the login page.
- Once logged in, click on “My Account” or “My Profile” and select “Personal Details” or a link to that effect.
- You should now see your member number displayed.
Through Your Fund’s App
Superannuation funds typically allow you to find your member number using their mobile app.
While the specific process may vary between funds, here are some general tips.
- Download your fund’s app from the App Store or Google Play Store.
- Click on a link called “Forgotten Details” or “Forgotten Member Number” or something to that effect on the login page.
- Enter your registered email address or mobile number.
- Follow the instructions to verify your identity. You’ll likely have to enter your name, date of birth, and tax file number.
- You should then receive your member number via email or SMS.
On Your Annual Statements
All Australian superannuation funds are required by law to provide annual statements to their members.
These statements provide important information about the member’s account balance, contributions, investment returns, fees, and insurance.
The format and delivery method of this annual statement can vary between super funds.
While you can usually access this statement online through the member portal or mobile app, some funds may also send your statement via email or postal mail.
Your annual statement will display your personal information, including your name, address, and just what you’re looking for your member number!
You should find this in the top right corner or the personal details section of your statement.
On Your Original Welcome Packet
By law, all Australian superannuation funds are required to provide a welcome pack to new members.
The welcome pack includes information about your account, such as your member number, account balance, investment options, and insurance.
Some funds may send a physical welcome pack to your address shortly after joining the fund.
This pack may include a welcome letter, a member information booklet, and a member card that contains your member number.
Other funds may provide an electronic welcome pack you can access online through the fund’s member portal or mobile app.
You can locate your member number on the physical or electronic welcome letter, typically in the top right corner.
Contact Your Funds Customer Service Team
If you cannot find your member number using any of the above methods, you can contact your superannuation fund’s customer service team.
Check your superannuation fund’s website to find their customer service team number in the “Contact Us” or “Help” section.
There should be a phone number for you to call or an online enquiry form to submit.
The customer service team will ask for your details to verify your identity and then provide you with your member number.
FAQs About Lost Superannuation Member Numbers
Why Do I Need a Superannuation Member Number?
You need a superannuation member number to identify and manage your superannuation account.
You may need to provide your member number when
- Making contributions to your superannuation account.
- Selecting investment options.
- Making claims for insurance benefits.
It’s important to keep your member number safe and notify your superannuation fund if your contact details change to ensure you receive updated account information.
How Can I Find My Superannuation Details?
You can access your superannuation details using ATO online services through myGov.
- Log in to your myGov account.
- Click on the “ATO” tab.
- Click on the “Super” tab.
- Select “Manage” to see a list of your superannuation accounts.
- Click on the superannuation account you want to view to see account details.
Please note that you’ll need to link your superannuation account to your myGov account before you can view your superannuation details.
You can do this by providing your fund’s details and member number in the “Link My Super” section of the myGov website.
Can You Have Two Superannuation Funds?
You can have multiple superannuation funds and therefore have two or more member numbers.
It is not uncommon for individuals to have multiple superannuation accounts if they have changed jobs or chosen to contribute to a separate fund outside their employer’s default fund.
However, having multiple superannuation accounts can lead to higher fees and may make it difficult to keep track of your retirement savings.
It’s recommended to consolidate your superannuation accounts into one fund to reduce fees and simplify your retirement planning.
If you’re considering consolidating your superannuation accounts, compare each fund’s fees, investment options, insurance, and other features to choose the right fund for your needs.
You should also check for any exit fees or additional costs associated with closing an account before making a decision.
Do You Have Other Questions About Superannuation Numbers?
Finding your superannuation number is essential to accessing information about your account.
Are you wondering what is my superannuation member number?
As discussed, you can locate your member number in several ways, such as logging in to your fund’s online portal or app, checking your annual statement or welcome packet, or contacting your fund’s customer service team.
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